Academy of Hospitality and Tourism students got a first-hand look at resort management on their field trip to the Ponte Vedra Inn and Club. First, it was a glimpse at the new employee training, run by Mr. Bill David, Director of Training. It was an energetic lesson, focused on the history of the Ponte Vedra Inn and Club, followed by specifics regarding both the hotel and club operations. The Ponte Vedra Club has the largest membership in the Southern United States, and the Inn reports the highest guest return rate in the entire United States. Next, it was a glimpse at the guest experience. Students learned that guests of the Ponte Vedra Inn and Club spend, on average, about $700 per day. This means they expect the best customer service experience and accommodations possible. The students toured the resort, including the main building, shops, tennis facility, surf club, gym and multiple dining facilities. Then, they were treated to a catered lunch, followed by information on the extensive customer service training which all employees receive. Finally, it was time for one more tour of the property, which included the golf facility, housekeeping headquarters, and laundry facilities, which can process 1,000 towels a day, along with all the linens from the 249 rooms at the Inn. Overall, the students had an amazing experience learning what it takes to run a AAA 5 diamond award-winning property. We thank the Ponte Vedra Inn and Club for their incredible hospitality during our field trip!
